Refund Policy
Clear, Fair & Transparent
At Saqafat, we believe in complete transparency. This page explains when refunds may be approved, situations where refunds are not applicable, and how eligible refund requests are processed. We encourage all customers to read this policy carefully before placing an order.
Refund Policy
​​At Saqafat, we aim to ensure complete customer satisfaction. Please review our refund policy below.
Refund Eligibility
Refunds are only issued when:
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The requested replacement product is unavailable.
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A return has been approved by Saqafat and an exchange cannot be completed.
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A refund is approved by Saqafat due to exceptional circumstances.
Non-Refundable Cases
Refunds will not be issued for:
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Change of mind.
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Incorrect product selection by the customer.
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Products that have been used, damaged, or altered after delivery.
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Exchange requests where the customer simply wishes to choose a different product.
Exchange Preference
Whenever possible, Saqafat will offer an exchange or store credit instead of a monetary refund.
Refund Processing
Approved refunds will be processed within 5–7 business days using the original payment method or another mutually agreed payment method.
Right to Refuse
Saqafat reserves the right to refuse refund requests that do not comply with this policy.